Facial Physio & Physio Science
Cancellation Policy
As Of October 2022
Dear Valued Patients
We understand that from time to time you may have to cancel and/or reschedule your appointment with us due to unforeseen circumstances. We request that you provide us with an appropriate amount of time (as outlined below) in order to accommodate to these situations.
If you wish to cancel and/or reschedule your appointment please contact us by calling 02 9712 1242.
From October 2022 the following Cancellation Policy will apply:
- We require >24 hours’ notice for any cancellation or reschedule if not related to illness.
- Illness related cancellations (reschedule) will be accepted on the same day if notified before 8am but no later.
- In the case of appointments at and before 8am, we require notice 2 hours prior to your appointment. The phones may not be answered at this time so please leave a message and send a text.
- As a general rule we do not accept cancellations (reschedule) via text or email.
- Text cancellations (reschedule) are only accepted for Saturday morning appointments (when the phones aren’t answered).
- If you fail to provide us with any notice and miss your appointment you will be charged the full cancellation fee regardless of reason for missing your appointment.
- We have a cancellation fee of $70.
- Cancellation fees will be in effect when appropriate notice has not been given as listed above. Future appointments cannot be made until the cancellation fee is paid in full.
We thank you for your understanding and assistance.